Riu Tequila, Playa del Carmen ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Lote 19 Avenida Xaman-Ha, Manzana 3, Playa del Carmen, Mexico, 77710

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

Max:

3 persons

Bed options:

1 Double bed

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Standard Junior Suite

Max:

4 persons

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Centre

Playa del Carmen 2.7 km

Airports

Aeropuerto de Playa del Carmen (PCM) 2.8 km

Cancun (CUN) 59.5 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Buffet Delight

I always found something delicious at the buffet restaurant. The variety of food options provided high quality meals that suited everyone in my party, ensuring no one went hungry. The Asian restaurant was a nice experience, and I highly recommend the steakhouse for tender ribeye prepared to perfection!

EmmaMax2024. United Kingdom, 2024-07-15Read full review on

Spacious and Clean

The room I stayed in was spacious and impeccably clean. It was newly renovated with a well-stocked mini-bar and excellent air conditioning that kept me comfortable throughout my stay. I loved the intricate towel art created by the maid, which added a lovely touch to my experience!

AaronLovesTravel. Canada, 2024-08-02Read full review on

Refreshing Pool Experience

The pools were not only clean but also the perfect temperature. I enjoyed spending time at the pool bar where friendly staff served delicious drinks right to my sunbed. The foam party was an absolute blast and truly a highlight of the vacation!

SamanthaBeachBum. Australia, 2024-09-10Read full review on

Fun Entertainment Options

The nightly entertainment was fantastic! I was particularly impressed by the choreography during the Michael Jackson show. The vibe during the white party was electric, with everyone dancing and having a great time. It was a fun way to end each day!

JacobPartyFan. United States, 2024-10-22Read full review on

What’s included

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Limited time reception
Reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Luggage storage
Lift
ATM/Cash machine
Gift/Newsstand
Beauty salon
Multilingual staff

Sports & Fitness

Fitness centre
Kayaking
Billiard tables
Fitness studio

Services

Free beach shuttle
Room service
Dry cleaning
Tours/Ticket assistance
Wedding services
Medical facilities service
Shops/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Poolside snack bar
Beach bar
Snack bar
Coffee/Tea in lobby
Espresso machine
Free breakfast
Buffet breakfast

Business

Business centre
Meeting/ Banquet facilities

Children

Paid babysitting/ Child services
Children's pool
Kids club
Game room

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Beach towels
Sun loungers
Night club
Entertainment
Garden area
Barbeque grills
Television in lobby
Spa & wellness centre
Sauna
Jacuzzi
Treatment room

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony

Bathroom

Towels

Media

Television
Paid films
Telephone
AM/FM alarm clock

Location

Lote 19 Avenida Xaman-Ha, Manzana 3, Playa del Carmen, Mexico, 77710

Map view

Lote 19 Avenida Xaman-Ha, Manzana 3, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

4.1 km

152 Calle Quinta Avenida

Quinta Avenida

3.0 km

Carretera 109

Cenote Calavera

2.7 km

Beach

Playacar Beach

3.5 km

Park

Xel-Ha Park

1.0 km

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

770 m

Zona Arqueologica Playa del Carmen

1.9 km

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

2.9 km

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

1.4 km

Mall

City Club

1.1 km

Mall

Starbucks

1.1 km

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.3 km

Calle Carretera Federal 109

Cenote Carwash

3.4 km

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

3.4 km

Av. Benito Juárez

Los Fundadores Park

2.5 km

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

2.3 km

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

2.5 km

Playacar

Ruinas Mayas

1.7 km

Playacar

Xaman Ha Ruins

1.9 km

Park

Parque La Ceiba

2.3 km

Avenue With 14 Street 5a Downtown

Corazon de Mexico

2.5 km

Museum

Museo Frida Kahlo Playa Del Carmen

2.9 km

5ta Avenida

Galeria de Arte 5ta Avenida

2.6 km

Museum

3D Museum of Wonders

2.9 km

5th Avenue 4th and 6th Streets

Sun Jaguar

2.7 km

Spa Centre

Ferry Cozumel

2.4 km

Amusement Park

Skydive Playa

2.2 km

Mall

Plaza Antigua

2.1 km

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

3.0 km

Nearby

Mall

Playacar Center Shopping Mall

480 m

Restaurants

Barra Artesanal

400 m

Paseo Xaman Ha 42

Il Piemonte

450 m

Paseo Xaman Ha

Les Crepes de Paris

2.8 km

Avenida Paseo Xaman-Ha 25 Playacar Center

Buenerrimo

2.3 km

Ave. Paseo Tulum Local 17

Kokoro sushi

2.3 km

Playacar Fase 2

Reviews and Ratings

Feedback from previous guests about their experience

76%

liked the resort and would come back again

7.6/10

Very good

Rooms

9.0

Location

8.4

Service

9.6

Dining

7.6

Phil

United Kingdom, February 2025

8.8/10

I had a wonderful stay at the hotel, enjoying the beautiful tropical gardens and the spacious, clean rooms. The location was great, a short walk to the beach and close to local attractions. The dining options were varied and satisfying, but lunch could have had more diverse choices. The service was exceptional overall, but a few amenities were lacking, like in-room coffee facilities. Still, considering the value for money, I would highly recommend it!

Rooms

9.0

The rooms were spacious, well-stocked, and cleaned impeccably every day.

Service

10.0

The service was exceptional, with staff going out of their way to meet our needs.

Location

9.0

The hotel is reasonably close to the beach and 5th Avenue, making it quite convenient for exploring.

Dining

8.0

The buffet had a great variety that pleased everyone, though lunch options were a bit limited.

Facilities

8.0

The pools were clean, but could be better zoned for families and adults.

Frank

United Kingdom, November 2024

8.6/10

My stay at the hotel was simply unforgettable! The atmosphere was charged with energy, thanks to the exciting entertainment options like themed nights. I adored the wildlife around the hotel, and the staff's dedication to maintaining cleanliness and providing top-notch service stood out. However, I found the distance to the beach a bit inconvenient, and the minibar not being fully stocked automatically was a small hiccup. Overall, it was an amazing experience that I would highly recommend!

Rooms

9.0

The rooms were spacious, impeccably cleaned daily, and included a well-stocked fridge.

Service

10.0

The service was fantastic! The staff went above and beyond to assist and ensure we had a great experience.

Location

7.0

The hotel is nestled in beautiful jungle-like grounds, but it's a bit of a trek to get to the beach, which can be a pain.

Dining

8.0

The dining offerings were varied, and I particularly enjoyed the delicious Chinese restaurant.

Facilities

9.0

The facilities were excellent, with multiple pools and activities throughout the day to keep everyone entertained.

Don

United Kingdom, October 2024

9.2/10

Staying at the Riu Tequila was a memorable experience, marked by splendid service and beautiful grounds. The rooms were both clean and comfortable, although a coffee machine would have been a welcome addition. While the dining options offered variety, the high demand for certain restaurants was a bit frustrating. The overall facilities, especially the pools, were well-kept and enjoyable. However, the distance to the beach and occasional noise from nearby areas could be improved.

Rooms

9.0

The rooms were spacious, clean, and included a fridge stocked with drinks. Our cleaner, Jose, added a charming touch with towel art every day.

Service

10.0

The service was exceptional, with staff going above and beyond to meet our needs. Check-in was efficient and pleasant.

Location

8.0

Tucked away in beautiful grounds, the hotel is a short 10-minute walk to the beach, and there's a handy golf cart shuttle too.

Dining

7.0

Dining options were plentiful and generally good, but getting into the popular steakhouse proved to be a challenge due to high demand.

Facilities

9.0

The hotel boasts multiple pools, including a swim-up bar, and daily activities that kept things lively.

Mia

United Kingdom, August 2024

9.0/10

I had the most wonderful time at the hotel! The rooms were clean and spacious, and the beach was beautiful with plenty of sunbeds. The dining options were impressive with so much variety. However, the entertainment could use a bit more variety, and the food at the sports bar wasn't great. Overall, it was a fantastic deal for the price.

Rooms

9.0

The rooms were modern, clean, and had a nice terrace overlooking the tropical gardens. They were cleaned daily with fresh towels, making for a comfortable stay.

Service

10.0

The service was quick and efficient, with staff going above and beyond to ensure we had a great experience.

Location

9.0

The hotel is located about a 5-minute walk from a gorgeous beach, surrounded by lush gardens and wildlife. It felt like we were in the jungle with the beautiful paths.

Dining

9.0

Dining options were outstanding, especially the Italian restaurant. The buffet had a variety of delicious meals that exceeded my expectations.

Facilities

8.0

The hotel features multiple pools, a lively beach area, and a range of water sports. The facilities were well-maintained and added to the overall enjoyment of our stay.

Sawyer

United Kingdom, August 2024

7.8/10

I had a wonderful stay at this hotel with its beautiful gardens and great location close to Playa del Carmen. The rooms were comfortable and well-maintained, making my visit enjoyable. However, I did find the food offerings to be somewhat repetitive throughout my stay, and I experienced some minor issues with cleanliness in public areas. Overall, it was a decent experience that offered good value for money.

Rooms

9.0

The rooms were clean, spacious, and equipped with modern facilities. I loved the comfortable king bed and the attention to hospitality.

Service

8.0

Service from the front desk to the bar staff was generally quick and accommodating, with staff going out of their way to resolve any issues I had.

Location

9.0

The hotel's location was perfect, just a short walk to the beach and close to local attractions, making it easy to explore.

Dining

6.0

While there were many options available in the buffet, I found the variety limited, especially for repeated meals. Some dishes could have been served warmer.

Facilities

7.0

Facilities were decent, with multiple pools to enjoy, although the pool temperatures were quite warm. Overall, well-maintained, but some areas lacked cleanliness.